Once logged on to the FTI Benefits Center website at yourbenefitsresources.com/fticonsulting/onelogin, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through the FTI Benefits Center website. You can also call the FTI Benefits Center at 1.844.249.8586 (or 1.312.843.5256 for international callers) from 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.
Health Pros are also available to assist with tough issues like claims and billing disputes.
Questions About Coverage?
Start by contacting the insurance carrier directly. They know their coverage rules best.
If you enrolled in a Bronze Plus or Silver medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.